Connecting to the Console

The following instructions only apply if you are running GNU/Linux on your server. If you are running Windows, please see the separate guide: ‘Connecting to the Console from Windows‘.

Cloud Servers

Cloud Servers have a graphical console, accessed through the Bytemark Panel — press the ‘Console’ button for your server to access it.

Legacy virtual machines

Legacy Virtual Machines provide their serial output over SSH and are not yet integrated into the control panel. The console is based on a serial line, and features some special key-presses to allow you to power-cycle your server. These instructions assume you are running Linux or Mac OS X (using a Terminal application).

Assuming your VM is called stoneboat, you should type:

ssh stoneboat@stoneboat.vmadmin.bytemark.co.uk

The password will be the same as the root password we originally set for your VM. If you’ve forgotten your password you should contact support to reset it.

Dedicated servers

Dedicated servers provide their serial output over SSH and are not yet integrated into the control panel. The console is based on a serial line, and features some special key-presses to allow you to power-cycle your server. These instructions assume you are running Linux or Mac OS X (using a Terminal application).

Dedicated Servers require a key file not a password, which is stored in the /root folder of your server before delivery (the welcome email tells you this). Once you have this file, e.g., called stoneboat.dh.key, you would type:

ssh -i stoneboat.dh.key dhshell@stoneboat.dhadmin.bytemark.co.uk

i.e., the username is dhshell and the server name should be stoneboat.dhadmin.bytemark.co.uk.

Note that OpenSSH (the most common SSH program on Linux or Mac OSX) insists that the permissions on the file are 0700. If your key has different permissions you’ll receive a prompt for a passphrase, even if one has not been set. You can fix this by typing:

chmod 0700 stoneboat.dh.key

If you have lost your SSH key you can contact support to get a new one issued, or you can provide us with a public key you’d like us to use.

Updated on May 17, 2018

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